Salesforce Commerce Cloud
Mercaux's two-way integration with Salesforce Commerce Cloud (SFCC)
Why the partnership?
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Empower Sales Associates in-store with data from SFCC -
Enrich your SFCC with content created from the store -
Mercaux integration with SFCC is pre-built, so going live is simple
Full Catalogue and Customer Insights into the Hands of your Sales Associates In-Store
Seamless Data Integration for Sales Assist & Endless Aisle
Display the full range of products you sell by displaying online product information and availability from SFCC into the Mercaux App for your Sales Associates to sell your endless aisle of products.
Omnichannel and Click & Collect
Place online orders from the store by transferring the basket to SFCC to complete the purchase, or click and collect in another store that has availability.
Grow Clienteling Capabilities with CRM Integration
Identify the customer in store and access their personal profile including purchase history offline and online, wishlist, loyalty status and personal preferences. Update their profile with notes and observations for subsequent shopping trips to continually personalise the experience.
Amplifying the voice of your Sales Associates Online
Authentic Content Created by your Sales Associates
Leverage your community of Sales Associates to style outfits or build product bundles within the App. Curate collections of styles or bundles with trending seasonal items and use through SFCC or Social Media.
Shop the Look
Inspire customers shopping online through SFCC to purchase entire looks (instead of individual products) by automatically transferring looks created in the Mercaux App to make them shoppable online.
121 Communication
Extend your customer experience beyond the store visit and reach out to customers directly via Mercaux’s integration with WhatsApp for Business.
Salesforce Commerce Cloud Integration
Salesforce Overview
Download the partner overview sheet to share details of our Salesforce (SFCC) integration with interested colleagues.
Visit Mercaux's Salesforce Commerce Cloud Marketplace listing here:
Contact Us for a Personal Demo
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